Privacy Policy

Easy Basket · Last updated: February 2026

This Privacy Policy describes how Easy Basket ("we", "our", or "us") collects, uses, and shares your information when you use our mobile application and services.

1. Information We Collect

We collect information you provide and data necessary to run our service:

• Account information: name, email address, phone number.
• Delivery information: delivery addresses, location data (for service area check and delivery).
• Order information: order history, items ordered, delivery preferences.
• Payment information: payment processing is handled by Razorpay. We do not store your full card details; we may store payment method type and transaction references.
• Device information: device type, app version, and similar technical data to support the app.

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Show you products and process your orders.
• Deliver orders (including sharing delivery address with delivery personnel).
• Process payments through our payment provider.
• Check if your location is within our service area.
• Improve our app and provide customer support.
• Comply with applicable laws.

3. Sharing of Information

We may share your information only as follows:

• Delivery: Delivery address and contact details with delivery personnel to fulfil orders.
• Payments: Payment data is processed by Razorpay. Their privacy policy applies to that processing.
• Hosting & services: We use cloud services (e.g. AWS) to run our app and store data securely.

We do not sell your personal information to third parties.

4. Data Security

We take reasonable measures to protect your data, including secure transmission and storage. Sensitive data is stored on secure servers. Payment card details are handled by Razorpay and not stored on our systems.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. You may request deletion of your account and associated data by contacting us.

6. Your Rights

You may:

• Access and update your account information in the app.
• Request access, correction, or deletion of your personal data.
• Withdraw consent where we rely on it, subject to legal or contractual limits.

To exercise these rights, contact us using the details below.

7. Children

Our service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. The "Last updated" date at the top reflects the latest version. Continued use of the app after changes means you accept the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Easy Basket
Email: nikhil.kaplas2@gmail.com

You can also reach us via the contact or support option in the Easy Basket app.